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Terms & Conditions

Terms and Conditions

 

 

Free Ground Shipping Over $129

Free Shipping Over $129 offers only apply to domestic addresses and may exclude over-sized and over-weighted packages as indicated.

Return Policy

We accept returns within 30 days after you have received your shipment. Please contact the House of Harley-Davidson at customerservice@houseofharley.com or 414-988-7077 to facilitate your return. Shipping is not refundable but return shipping is FREE. We will gladly send you a return label. All items must be returned in new condition (all tags attached, unworn, all original packaging, etc.) and are subject to an inspection process. If returned merchandise is received damaged, a refund may be granted less any applicable restocking fees. If your item requires repair and qualifies for warranty work, please allow 4-6 weeks for processing through the Harley-Davidson Motor Company. NO RETURNS OR EXCHANGES ON HELMETS, COLOR MATCHED PARTS/PAINT, OIL, LIQUIDS OR ELECTRICAL PARTS.

What to expect after ordering

Please allow an additional 1-2 days for in stock items on top of shipping for your order to be processed, packed and professionally shipped. Next, we will send you an email with shipping details and tracking information when your order has been placed in the shipping container. Please note, tracking numbers take time to appear in the online records at FedEx and USPS. If you visit too soon, you may receive a message indicating the tracking number is invalid. No need to contact us, just try again later.

Exchange Policy

We accept exchanges within 30 days after you have received your shipment. Please contact the House of Harley-Davidson at customerservice@houseofharley.com or 414-988-7077 to facilitate your exchange and verify that the item you want is available. Return shipping is FREE. We will send you a return label for your exchange and then send out your new item for FREE. Your original item(s) must be returned in new condition and are subject to an inspection process. If returned merchandise is received damaged, a refund may be granted less any applicable restocking fees. NO RETURNS OR EXCHANGES ON HELMETS, COLOR MATCHED PARTS/PAINT, OIL, LIQUIDS OR ELECTRICAL PARTS.

Reseller Policy

Harley-Davidson® *Genuine Products may not be purchased for the intent of re-sale, or purchased in stocking quantities. Thank you for respecting this Harley-Davidson® Corporate sales policy. *Genuine Product are those manufactured exclusively by or for Harley-Davidson®. They include, but are not limited to, Leather Jackets, Helmets, Motorclothes® and Parts. **Licensed Products are those that are manufactured by others to include H-D® branding under license by the Harley-Davidson Motor Company.

International Shipping & Returns Policy

We are pleased to announce that House of Harley-Davidson now ships to over 200 countries. For our valued international customers, we offer a vast selection of Harley-Davidson® ** Licensed products and products from other manufacturers, which have no shipping restrictions. Thank you for respecting this Harley-Davidson® Corporate sales policy.

Please note that for international sales, all sales are considered final and no returns will be permitted. Please note that all free shipping offers are for domestic transport only.

House of Harley-Davidson

6221 West Layton Avenue
Milwaukee, Wisconsin 53220
Phone: (414) 282-2211
Email: info@houseofharley.com

Online Customer Service
HOURS OF OPERATION

Mon-Fri – 9am-4pm
© 2015 House Of Harley-Davidson - All rights reserved. The House of Harley, HOH are trademarks of The House of Harley-Davidson, Inc. Harley-Davidson and H-D are trademarks of Harley Davidson Motor Company Inc. registered in the U.S. and other countries.
The House of Harley-Davidson, in Milwaukee, WI, is one of the world’s largest Harley-Davidson dealers. The House of Harley-Davidson serves the greater Milwaukee area, including Greenfield, West Allis, Franklin, Greendale, Cudahy, Wauwatosa, New Berlin, Waukesha, Kenosha, Racine, northern Illinois, and the surrounding Midwest. We have an impressive selection of motorcycles in all of the H-D model families: Sportster®, Dyna®, Softail®, Touring®, V-ROD®, Trike, and CVO. With a welcoming 50,000 sq foot facility, the House of Harley-Davidson offers a huge inventory of Genuine MotorClothes® merchandise, along with Genuine Harley-Davidson Parts & Accessories®. The House of Harley-Davidson service department is staffed year-round by the best trained technicians in the world, and House of Harley-Davidson offers Wisconsin’s best Riding Academy learn-to-ride class. House of Harley-Davidson has graduated more new riders than all local dealerships combined. The staff is committed to providing you a world-class motorcycling experience, making a visit to The House of Harley-Davidson a vacation in itself.

Step out of your house and into The House today!