FREE SHIPPING ON DOMESTIC ORDERS & EXCHANGES!
We offer FREE USPS shipping on orders over $100 (some exclusions apply.)
RETURN POLICY
We accept returns within 30 days of purchase. Return shipping is $9.99 with the label provided. Original shipping fees, however, are non-refundable. All items must be returned in new condition (all tags attached, unworn, all original packaging, etc.) and are subject to an inspection process. If returned merchandise is received damaged, a refund may be granted, less any applicable restocking fees. If your item requires repair and qualifies for warranty work, please allow 4-6 weeks for processing through the Harley-Davidson Motor Company.
NO RETURNS OR EXCHANGES ON HELMETS, COLOR-MATCHED PARTS/PAINT, PARTS THAT HAVE BEEN INSTALLED, OIL, LIQUIDS OR ELECTRICAL PARTS.
WHAT TO EXPECT AFTER ORDERING
Please allow 24 - 48 hours for the tracking number to update.
RETURNS AND EXCHANGES HANDLED SIMPLY AND TO YOUR SATISFACTION
Your complete satisfaction is essential to us. If it doesn’t fit or is not what you expected, we will happily refund or exchange your order for another product or size.
Please return your product within 30 days. We can consider exceptions if it is past 30 days, but please contact us first. Our return period is extended to Jan 31st for holiday gifts purchased in November and December.
Please ship to our returns processing center address below. Include with your order a copy of your original invoice, with clear instructions on the exchange needed or refund. Please leave a contact phone number. We will contact you only if the product is unavailable or if we need to collect additional payment or issue a refund for a price difference.
A few disclaimers. Products must be returned in new, re-sellable condition. Tags must be attached to all clothing. Clothing must have not been worn or washed. Other items, including parts, must be in the original undamaged packaging and complete with all items. Due to strict DOT regulations, Helmets cannot be returned/exchanged. Service manuals, installed parts, and accessories cannot be returned/exchanged. Please contact us first if you have concerns or questions about your return. Any original shipping costs are not refunded.
Returns processing center address:
WI-HD Returns Center
RMA: *insert your order number here please*
1209 Beaudry Blvd
Hudson, WI 54016
Email: help@WisconsinHarley.com
Phone: 262-257-9700
NO RETURNS OR EXCHANGES ON HELMETS, COLOR-MATCHED PARTS/PAINT, PARTS THAT HAVE BEEN INSTALLED, OIL, LIQUIDS OR ELECTRICAL PARTS.
INTERNATIONAL SHIPPING & RETURNS POLICY
We are pleased to announce that House of Harley-Davidson ships to over 200 countries. For our valued international customers, we offer a vast selection of Harley-Davidson® Licensed products and products from other manufacturers with no shipping restrictions. Thank you for respecting this Harley-Davidson® Corporate sales policy.
*Please note that all sales are considered final for international sales, and no returns will be permitted. Please note that all free shipping offers are for domestic transport only.
RETURNS
Online purchases may be returned by mail within 60 days of the purchase date for a full refund to the original form of payment used for this purchase (including gift purchases). Online purchases can be returned in-store for a refund. Exclusions Apply. Refunds for returns by mail will be issued within 30 days of receiving your returned package. Store returns with a gift receipt will be refunded onto a store credit at the selling price on the gift receipt. Shipping and handling costs, gift box costs, and other charges are non-refundable.
Exceptions: HELMETS, COLOR-MATCHED PARTS/PAINT, PARTS THAT HAVE BEEN INSTALLED, OIL, LIQUIDS OR ELECTRICAL PARTS.
Please contact the House of Harley-Davidson at customerservice@houseofharley.com or 414-988-7077 to facilitate your return.