Returns & Exchanges

Your satisfaction is important to us. If your item doesn’t fit or isn’t what you expected, we are happy to offer a refund or exchange within 30 days of purchase. If it has been more than 30 days, exceptions may be considered—please contact us before returning the item.

For holiday purchases made in November and December, the return period is extended until January 31st. 

How to Return an Item

  • Ship your item to our returns processing center at the address below.
  • Include a copy of your original invoice with clear instructions for an exchange or refund request.
  • Provide a contact phone number—we will reach out only if additional payment is required or if the item is unavailable.

A Few Disclaimers

  • Items must be new, unused, and in resellable condition.
  • Clothing: Tags must be attached; items cannot be worn or washed.
  • Parts & Accessories: Must be in original, undamaged packaging with all components included.
  • Helmets: Due to DOT regulations, helmets cannot be returned or exchanged.
  • Service manuals and installed parts/accessories are non-returnable.
  • Original shipping costs are non-refundable. If you have any concerns, please contact us before returning your item.
  • You may purchase a return shipping label for $9.99.

Return Shipping Address

House of Harley – Online Returns
RMA: [Your Original Order Number]
6221 W. Layton Ave
Greenfield, WI 53220
414-988-7077

 

Processing Times

Returns & Exchanges

  • It can take up to 14 business days for your return/exchange package to be received and processed.
  • We will send a confirmation email once your refund or exchange has been processed.
  • Exchanges ship within 1-2 business days following processing, and standard shipping times apply.

Refunds

  • Refunds can only be credited back to the original form of payment used for the order.
  • Once processed, your financial institution may take an estimated 2-5 business days to post your refund.